HoReCa Operations Audit Checklist

Do kitchen staff receive orders digitally (KDS) — not on paper?

Paper tickets are lost, misread, and unmeasurable. Digital routing tracks time-to-ticket.

Is food cost calculated daily from tech cards — not monthly from inventory?

Monthly food cost is a lagging metric. Daily tracking catches over-portioning within the shift.

Is your order error rate tracked per shift?

Industry average: 5–10% error rate. Integrated POS+KDS reduces this to <2%.

Does your stop-list sync to front-of-house instantly when an item runs out?

Manual stop-list communication causes guest complaints and over-promise situations.

Do you track table turnover time by shift?

Industry benchmark: 45–60 min average. Integrated POS shows real-time occupancy and settlement speed.

Is your average check tracked by server — not just by total?

Per-server avg check reveals upsell training gaps. Top performers average 15–20% higher check.

Is no-show rate for reservations below 5%?

Without confirmation automation, no-show rates run 10–15%. Deposit + reminder reduces to <3%.

Do delivery aggregator orders enter POS automatically — without a separate tablet?

Manual re-entry from aggregator tablets adds 2–3 min per order and a 15–20% error rate.

Is food cost % visible without waiting for monthly physical inventory?

Target: ≤30% food cost for full-service restaurants. Real-time tracking requires integrated warehouse.

Is food waste tracked by category (over-production, expiry, over-portioning)?

Untracked waste hides inside food cost %. McKinsey: $1 spent on waste reduction returns $7.

Is your fiscal compliance module maintained by your platform — not an external integrator?

Compliance updates billed as change requests are a hidden cost. Integrated platforms ship these as updates.

Is inventory accuracy checked more than once a month?

Weekly spot-checks (10–15 items) catch shrinkage and recipe drift before month-end reveals the damage.