Pharmacy & Clinic Efficiency Checklist

Is FEFO (First Expired, First Out) enforced automatically — not manually?

Manual FEFO compliance fails under staff pressure. Automated tracking keeps expiry losses below 0.5%.

Is your drug expiry loss rate below 1% of monthly purchase volume?

Industry average without automation: 2–4%. Automated FEFO and expiry alerts typically reduce this to <0.5%.

Is drug labeling compliance verified at receiving — not at dispensing?

Late-stage labeling checks create bottlenecks. Verification at receiving eliminates compliance incidents.

Do you have EDI (electronic data interchange) with your main suppliers?

Manual PO processing takes 15–20 min per order. EDI reduces this to under 2 min with auto-matching.

Are patient recall sequences (reminders, follow-ups) automated — not manual?

Manual recall captures 20–30% of eligible patients. Automated sequences reach 60–80% (MGMA 2025).

Is your appointment no-show rate below 5%?

Average no-show rate without reminders: 20–30%. Automated reminders + deposit reduce this to <5%.

Can you see P&L per doctor and per branch without an Excel export?

Real-time P&L by doctor reveals which services and providers are profitable. Monthly reports are too slow.

Is your appointment slot fill rate tracked daily?

Target: >85% fill rate. Real-time visibility lets front desk fill cancellations same-day.

Do prescriptions from the clinic appear at the pharmacy counter automatically?

Manual prescription handoff adds 5–10 min per patient and creates transcription errors.

Does your system work offline when internet connectivity is lost?

A single connectivity outage can halt operations for hours. Offline mode is critical for HealthTech compliance.